Privacy Policy

Last updated: 28 September 2026

This page explains what personal information Anubias.in collects when you browse or buy from us, why we need it, who else sees it, and how you can ask us to see, correct or delete it. If anything here is unclear, message us and we will explain.

1. Who we are

Anubias.in is an online store for live aquarium plants, run by a sole proprietor from G1, near Peoples Bank, Rander, Surat, Gujarat 395005, India. In this policy, “we”, “us” and “our” mean Anubias.in. We decide how the personal data described here is used, which makes us its “Data Fiduciary” in the words of India’s Digital Personal Data Protection Act, 2023 (the DPDP Act).

2. What we collect

When you place an order

• Your name, phone number, email address and delivery (and billing) address, including PIN code.
• What you ordered, the amount paid, any coupon used and any order notes you add.
• A payment reference and status (paid, failed or refunded) from Razorpay. Never your card, UPI or bank details.
• How you reached us on that visit: for example a Google search, a link on another website or a campaign link, the page you landed on, how many pages you viewed and your device type. Our shop software (WooCommerce) saves this with the order so we can see which channels bring orders.

When you start checkout but do not finish

The details you type into the checkout form (such as your name, email, phone number and address) and your cart contents are saved, so we can remind you about the order (see section 5).

When you contact us

Whatever you send us by email, WhatsApp, phone or the contact form, including the unboxing video and photos you send for a claim under our Returns & Refunds policy.

Other things you choose to give us

• Account: you can check out as a guest. If you do have an account, we keep your login email, name, phone, saved addresses and order history.
• Product reviews: the name and review you post are shown publicly. Your email address is not shown.
• Newsletter box: the email address you enter in the website footer.

Collected automatically

Like every website, our server records basic technical information such as your IP address, browser type and the pages requested. We also use a few cookies (section 7).

We do not ask for government ID numbers, and we do not collect card, UPI or bank details.

3. How we use it

• To confirm, pack, ship and deliver your order, and send you order, payment and shipping updates.
• To contact you about your order: a delivery question, an imported-to-order plant, or a payment that did not go through.
• To handle claims, refunds and replacements.
• To answer your questions.
• To keep business records for accounting and tax, and to prevent fraud and misuse of the website.
• To understand which pages and channels lead to orders, so we can improve the store.
• To send you store news, such as restocks and care tips, only if you signed up for it.
• To show short recent-order notes on the website, in the form “Someone from [city] ordered “, with the month of the order. These use only the delivery city, the product and the month of a real order, never your name, address or contact details. If you would rather your order is not shown, tell us and we will remove it.

You share this data with us when you place an order or contact us, and we use it only for the purposes above. You can withdraw your consent for optional uses, such as newsletter or review emails, at any time.

4. Payments

All orders are prepaid through Razorpay (UPI, cards and net banking). Our checkout page loads Razorpay’s payment script, and you enter your payment details in Razorpay’s secure payment window. That window opens over our checkout page but is run by Razorpay, so we never see or store your full card number, CVV, UPI PIN or bank password. Razorpay tells us whether the payment succeeded and gives us a payment reference, which we keep with your order. Razorpay’s script also receives technical details such as your IP address and device type, which Razorpay uses to run and secure the payment. Razorpay handles your payment data under its own privacy policy.

5. Emails and messages from us

• Order emails: order confirmation, payment and shipping updates, and replies to your questions. These are part of the service.
• Checkout reminders: if you enter your email at checkout but do not complete the order, our cart-recovery tool may send you a few reminder emails about that cart, for as long as we use that tool. To stop them, reply to the email or message us.
• Payment follow-ups: if your payment does not go through, we may email you a link to finish paying, or contact you on WhatsApp or by phone about that order.
• After delivery: we may email you to ask for a review and, later, with a plant-care check-in. To opt out, reply to the email or message us.
• Newsletter: only if you sign up in the footer box. You can unsubscribe at any time.

6. Who we share it with

We do not sell or rent your personal data. We share only what each service needs to do its job:

• Razorpay, to process your payment.
• Courier and delivery partners, who receive your name, phone number and delivery address to deliver your parcel.
• Hostinger, our web host, which stores the website and its database (including orders) and sends our automatic store emails.
• Google (Gmail), which hosts our support inbox, buyanubias@gmail.com.
• WhatsApp (Meta), if you chat with us on WhatsApp. Those chats are covered by WhatsApp’s own terms and privacy policy.
• PIN-code lookup: when you type a PIN code into the delivery checker or at checkout, only that PIN code is sent to a public PIN-code directory (api.postalpincode.in, based on India Post data) to show your area and fill in your city and state.
• Google Fonts: our pages load fonts from Google’s servers, which receive your IP address and browser details as part of that request.
• Google Maps: our Contact page shows an embedded Google map of our area. When it loads, Google receives your IP address and browser details and may set its own cookies.
• Gravatar (Automattic): for product reviews, WordPress checks a scrambled (hashed) version of the reviewer’s email with Gravatar to show a profile picture, if one exists.
• Authorities, when the law requires it, for example a valid request from the police, a court or the tax department.

Some of these providers may store or process data outside India.

7. Cookies

Cookies are small files your browser stores for a website. We use our own cookies only to make the store work and to note how you arrived, and we do not set advertising cookies.

Your browser also keeps a temporary copy of your cart and wishlist so pages load faster; it is cleared when you close the browser. The embedded Google map on our Contact page may set Google’s own cookies. You can block or delete cookies in your browser settings, but the cart and checkout will not work without them.

8. Analytics and advertising

We do not currently use Google Analytics, Google Ads tags, the Meta (Facebook) Pixel, heatmaps or any other third-party analytics or advertising tracker on this website. The only visit information we keep is the “how you reached us” data saved with an order (section 2). If we add an analytics or advertising tool in future, we will update this page before switching it on.

9. How long we keep it

• Orders and payment records: for as long as Indian tax and accounting rules require us to keep business records, and while a claim or dispute about the order is open.
• Unfinished checkouts: only while they are useful for reminders and basic sales totals. Ask us and we will delete yours.
• Messages and claim videos: until your question or claim is settled, and after that only as long as we need them as a record of it.
• Newsletter sign-ups: until you unsubscribe.
• Accounts: until you ask us to close yours.

10. Your rights

In line with the DPDP Act, you can ask us to:

• Tell you what personal data we hold about you and who we have shared it with.
• Correct, complete or update it.
• Delete it. We will delete what we can; order and payment records that the law requires us to keep will be kept for that period only.
• Stop optional uses, such as newsletter or review emails. Withdrawing consent is as easy as giving it.
• Let a person you nominate use these rights for you if you die or cannot act for yourself.

To make a request, email buyanubias@gmail.com or WhatsApp +91 81416 96983, ideally from the email or phone number used on your order, so we can confirm it is you. If you are not satisfied with our reply, you can take your complaint to the Data Protection Board of India as provided under the DPDP Act.

11. Security

This website uses HTTPS encryption (the padlock in your browser). Payments happen on Razorpay’s checkout. Access to order data is limited to the people who run the store and the people who help us maintain the website. No website can promise perfect security; if a data breach affects your personal data, we will inform you and the authorities as the law requires.

12. Children

Our store is meant for adults. If you are under 18, please ask a parent or guardian to place the order. We do not knowingly collect personal data from children.

13. Grievances and contact

For any question, request or complaint about your personal data, contact:

We aim to acknowledge your message within 2 working days and to resolve it within 30 days.

14. Changes to this policy

We update this page whenever the way we handle personal data changes, for example if we add an analytics tool. The date at the top shows when it was last changed.

Related: Shipping · Returns & Refunds · Terms & Conditions