Because every plant we send is alive and perishable, our returns policy is simple and built around one promise: our live-arrival guarantee.
Live-arrival guarantee
If any plant arrives dead, send one continuous unboxing video to buyanubias@gmail.com within 4 hours of delivery and we’ll refund you for that plant. The video must be one continuous clip that starts before the sealed parcel is opened and shows each plant as it comes out of the packaging. Please include your order number. Claims without one continuous unboxing video can’t be accepted — photos alone are not enough.
Why we don’t accept other returns
Live aquatic plants are perishable and can’t be resold once they’ve left us, so we don’t offer returns, refunds or exchanges for change of mind, incorrect ordering, or issues that appear after the first 4 hours. This keeps our plants affordable and our standards high.
Damaged or wrong item
If your order arrives damaged in transit, you received the wrong plant, or a plant is below its promised size grade, contact us within 4 hours of delivery with one continuous unboxing video and we’ll make it right.
How to make a claim
1. Record one continuous unboxing video: start before you open the sealed parcel, show the shipping label, and show every plant as it comes out.
2. Within 4 hours of delivery, email the video (or a Google Drive link to it) with your order number to buyanubias@gmail.com.
3. We’ll review and process your refund for any plant that arrived dead. Refunds go back to the payment method you used (UPI, card or net banking via Razorpay); Razorpay refunds usually reach your account within 5–7 working days of being issued. If you would rather have a replacement with your next order, just say so.
Questions? Email buyanubias@gmail.com or call +91 81416 96983.
