Because every plant we send is alive and perishable, our returns policy is simple and built around one promise: your plants arrive alive.
Live-arrival guarantee
If any plant arrives dead, email a clear photo to buyanubias@gmail.com within 24 hours of delivery and we’ll refund you for that plant. Please include your order number and a photo of the plant as it arrived in its packaging.
Why we don’t accept other returns
Live aquatic plants are perishable and can’t be resold once they’ve left us, so we don’t offer returns, refunds or exchanges for change of mind, incorrect ordering, or issues that appear after the first 24 hours. This keeps our plants affordable and our standards high.
Damaged or wrong item
If your order arrives damaged in transit or you received the wrong plant, contact us within 24 hours of delivery with photos and we’ll make it right.
How to make a claim
1. Take a clear photo of the affected plant within 24 hours of delivery.
2. Email it with your order number to buyanubias@gmail.com.
3. We’ll review and process your refund for any plant that arrived dead.
Questions? Email buyanubias@gmail.com or call +91 81416 96983.